The management company made the recalculation for heating. The issues of adjusting the payment for heating

Decree of the Government of the Russian Federation of 06.05.2011 № 354 "On the provision of public services to owners and users of premises in apartment buildings  and residential houses "made changes to the Rules for the provision of public services to citizens, approved. Decree of the Government of the Russian Federation of 23.5.2006 № 307. In particular, from the sub. "A" of paragraph 19 of the Rules, the last sentence was deleted. This norm established the need for the contractor to adjust the amount of the heating fee in accordance with sub. 2 point 1 of Annex 2 to the Rules, which is also recognized as invalid.

Many executives of public utilities for several years did not at all adjust the heating fees in accordance with the sub. "A" item 19 and sub. 2 point 1 of Annex 2 to the Rules for the provision of public services to citizens, approved. Decree of the Government of the Russian Federation of 23.05.2006 No. 307 (hereinafter - Regulation No. 307). Other performers made adjustments only if the owners and employers had to pay them extra for heating. Such selectivity is due to the deep-rooted habit of housing and communal services organizations to violate the law, lack of proper control by the prosecutor's office, state housing supervision, Rospotrebnadzor bodies, low legal literacy of consumers, populist statements by managers at different levels about the inadmissibility of adjustments. Implementation of the provision on the implementation of adjustments raises certain questions.

Is it right to carry out an adjustment of heating fees under Regulation No. 307 after the amendments to it have been amended by Resolution No. 354 of the Government of the Russian Federation of 06.05.2011? Despite the fact that the new Rules for the provision of public services to owners and users of premises in apartment buildings and residential buildings, the RF Government Resolution No. 354 of 06.05.2011 (hereinafter referred to as Regulation No. 354), will soon come into effect, this issue is relevant. And not only due to the fact that the correct calculation of utility fees affects the rights of consumers and the obligations of performers. Often the terms of the heat supply and hot water supply contracts concluded by utility providers with heat supply organizations contain an algorithm for calculating the cost of heat energy consumed in the apartment house, similar to the algorithm laid down in Regulation No. 307, thermal energy. Therefore, the issue of the effect of the amendment of Regulation No. 307 on the previously established procedure for settlements is quite relevant.

You can learn more about the topic at our advanced training courses:

Before making amendments to sub. "A" item 19 and sub. 2, clause 1 of Annex 2 to Regulation No. 307, the contractor was required to adjust the heating fee. Norms of the sub. "A" item 19 and sub. 2 of clause 1 of Annex 2 to Regulation No. 307 are mandatory, mandatory, and not dispositive. The contractor did not have the right to refuse to carry out such an adjustment, either alone, or by decision of the general meeting of the owners of the premises, nor by a decision of the management bodies of the partnership or the cooperative, nor in the case when the possibility of such refusal was specified in the management agreement, or at the direction of the local government or bodies of state power in the region. And even when the owners and employers were obliged to pay extra for heating. However, it should be noted that the executor did not have the right to refuse the return of overpaid fees paid by owners and tenants when the need for such a return resulted from the calculation of the amount of the heating fee adjustment.

When the contractor makes a decision to conduct an annual adjustment of heating fees, it is necessary to compare the size of the adjustment with the limiting index of changing the amount of citizens' fees for utilities. Such an index is set for the next fiscal year for municipalities and is expressed as a percentage (indices of the minimum and (or) maximum possible changes in the amount of citizens' fees for living quarters and for utilities operating at the end of the current fiscal year). The concept of "marginal indices" was introduced by Federal Law No. 184-FZ of 26.12.2005 "On Amendments to the Federal Law" On the Basics of Tariff Regulation of Communal Enterprises "and some legislative acts Russian Federation"(Part 1, Article 6). It was established that "the amount of citizens' fees for public utilities provided for in Article 157 of the RF LC should correspond to the minimum and (or) maximum maximum indices established in accordance with this article." This norm introduces a restriction for determining the amount of the total utility fee. The accounting period for the payment of utility services is a month. It seems that in this case, the amount of adjusting the heating fee is incorrectly regarded, as it sometimes happens, as the 13th payment for heating. The meaning of the adjustment is to clarify the monthly payments, which were determined on the basis of consumption norms without taking into account the actual temperature of the outside air.

The Contractor may adjust the heating fee at any time with a single regulatory restriction - once a year. Neither the former nor the new version of Regulation No. 307 has established specific requirements for the moment when the heating fee is adjusted (when an adjustment is necessary). It could be produced once a year as at the end of the heating season (for example, exposed to consumers in the payment document for May of this year) and at the end of the calendar year (that is, exhibited to consumers in a payment document for December of this year or for January of the next of the year). If the adjustment period does not coincide with the calendar or budget year, then in accordance with the requirements of Art. 6 of the Federal Law No. 184-FZ of December 26, 2005, the performer is obliged to compare the dynamics of payments for all utilities for the relevant month with the marginal index established for the corresponding fiscal year. The fact is that tariffs that affect the cost of utilities are established, as a rule, from January 1 to December 31. When comparing, it is necessary to conclude that there is (or is not) an excess of such total payments on current tariffs for the relevant goods and services of utility organizations over the total payment for the same list and the volumes of utilities at tariffs effective at the end of the previous financial year. The excess can not be greater than the established limit. Accordingly, it is impossible to compare with the established limit index only the change of the payment for heating.

Changes sub. "B" of item 19 and sub. 2 of clause 1 of Annex 2 to Regulation No. 307 entered into force on June 7, 2011. In this regard, some performers had the following questions: is it possible to adjust the heating fee after this date, but for the months of the previous heating period; is it possible from June 7, 2011 to make an adjustment for the period from January 1 to April 14, 2011?

Since the norm on canceling the adjustment of heating fees in the absence of a collective heat meter is formally no longer valid, practitioners have questioned whether the retroactive effect of the RF Government Resolution No. 354 of 06.05.2011 (hereinafter - Resolution No. 354) is attached.

The Civil Code of the Russian Federation establishes that "acts of civil law are not retroactive and apply to relations that arose after they were put into effect" (Clause 1, Article 4) and clarifies that "the contract must comply with the rules binding on parties established by law and other legal acts (mandatory norms) in effect at the time of its conclusion. If, after the conclusion of the contract, a law has been adopted that establishes rules that are binding on the parties other than those that were in effect at the time of concluding the contract, the terms of the concluded contract remain valid, except in cases when the law establishes that its effect extends to relations arising from previously concluded contracts " (item 4 of item 421, item 422). It should be noted that in the case considered in this article, firstly, sub. "B" of item 19 and sub. 2 of clause 1 of Appendix 2 to Regulation No. 307 in the new edition apply to relations for payment of public utilities that arise after the introduction of the changes. That is, the amendments do not affect the determination of the amount of earlier payments for heating - neither in the direction of increase, nor in the direction of reduction. Simply, starting from June 7, the Government of the Russian Federation excluded for the future time the basis for the adjustment. Secondly, the changes made to Regulation No. 307 by Decree No. 354 do not require changes in previously concluded civil law contracts with respect to changing the procedure for calculating the amount of payment for utilities and (or) for communal resources.

The procedure for calculating the amount of payment for utilities, including the procedure for adjusting the fees for communal service heating is imperatively determined by a decree of the Government of the Russian Federation (at present - Regulation No. 307) on the basis of Part 1 of Art. 157 LCD of the Russian Federation. You can determine the amount of utility payments only in the way that the rules for the provision of utility services that are in effect at the appropriate time are established. Change the management agreement, as well as any civil-law contract, imperative norms of the current rules can not. This will contradict paragraph 4 of Art. 421 Civil Code of the Russian Federation. In other words, even if a different procedure for calculating utilities payments (for example, introducing or canceling an adjustment, changing formulas) is established in a management agreement by decision of a general meeting of premises owners or by a decision of the administrator, than the one established by the Government of the Russian Federation, then after such a change of the provisions of the rules for calculating utilities charges, the procedure established by Regulation No. 307 must still apply. The performer can not act otherwise.

For apartment buildings, in which there are no collective (common-house), general (apartment) and individual devices  accounting of thermal energy, the following procedure for applying clause 19 of Regulation No. 307 (as amended by Resolution No. 354) is established:
  a) from June 7, 2011 the contractor can not: once a year, adjust the amount of payment for the communal heating service (data on the amount of such adjustment can not be reflected in the billing documents); to issue the amounts of surcharge calculated using formulas 2 and 4 of Appendix 2 to Regulation No. 307 (the amounts of such adjustment can not be collected from consumers even if the adjustment falls on the time of the previous version of sub-clause "a", clause 19 of the Rules and sub-clauses 2 point 1 of Annex 2 to Regulation No. 307);
  b) since June 7, 2011, owners of residential and non-residential premises in apartment buildings, as well as tenants of living quarters of the state and municipal housing stock, are not obliged to pay the amounts of recalculation, if the adjustment falls on the time of the new edition of the sub-clause. "А" clause 19 of the Rules and subcl. 2 of clause 1 of annex 2 to Regulation No. 307, and are not entitled to demand a refund (offset against future payments) of overpayment amounts calculated using formulas 2 and 4 of Annex 2 to Regulation No. 307 (if such overpayments were).

If the utility fee was charged and exhibited in accordance with the procedure established by Regulation No. 307, then by virtue of the provisions of Art. 157 LCD of the Russian Federation, art. 4 and 422 of the Civil Code of the Russian Federation it can not be recalculated in accordance with the new formulas of Appendix 2 to Regulation No. 307 after the amendments come into force. The calculation of the fee for the municipal heating service taking into account the adjustment and the reflection of the allocation in the issued payment documents in the case specified in cl. 19 of Regulation No. 307 were valid only until June 6, 2011 (inclusive), when this possibility was provided for in Regulation No. 307.

Counting how much you need the housing office or TSZH, you can demand compensation from them, but about everything in order. Let's start with the calculation of the amount that you need the housing office or TSZ for a special formula.

Formula  recalculation for poor-quality heating or for its lack is taken from Government Decision No. 307. The date of its appearance is May 23, 2006. In this resolution there is an item that for every 60 minutes, while the temperature in your apartment was below normal, you have the right to a deduction. Its size is equivalent to 0.15% for each degree and multiplied by the number of degrees to which the temperature in your apartment was below normal.

The formula itself is described in the 15th paragraph of this resolution.

Explanation of the formula:

• Σ - the amount of money you owe as a result of the calculation.
• T - the number of hours in which the heating did not comply with the norm.
• S - the total amount for heating on a receipt for a month (or for the period for which you are trying to recalculate).
• C ° norms - the temperature that should be in accordance with the norms. On the norms - read.
• C ° fact is the temperature that was in the apartment in fact.
• 0.0015 is 0.15% in numerical terms. This is the coefficient by which we recalculate according to the 307th decree.

During the recalculation for poor-quality heating or for lack of heating under this formula, consider important nuance. The essence of it is that the calculation of the refund of money for night heating and day heating is carried out separately. This is due to the fact that the temperature norms at night and in the daytime are different. According to the norms of the law, at night it is considered heating period  from 12-00 in the morning to 5:00 in the morning. In this period of time, the permissible the norm becomes lower by 3 ° C. Accordingly, the daily and night values ​​of the "C ° norms" will also be different.

About what should be the temperature in the apartment in the heating season, we wrote in an article about that.

Keep in mind that there is one law that states that we can not ask the housing office or the HOA for heating, which is higher than the one we were given on the receipt. This is the RF Law on Consumer Protection. His number is №2300-1. In other words, the maximum that we can get from our housing office is free heating.

An example of recalculation for low-quality heating using this formula

Calculation of the amount for lack of heating is carried out according to the same formula.

Let us give an example.

Take, for example, Chelyabinsk. Our fee for heat in December was 3000 rubles.

First we look at the permissible average temperature. For this - we open "SNiP 23-01-99", we are looking for the table number 1 in this document. In the column "0,92" for "five-day" we find Chelyabinsk. Value: -34 C °. This is lower than -31 ° C. Accordingly, for our city temperature norm, defined as 18 C °, increase by another 2 degrees and make 20 C °. Whence such norms are taken - read in the same article, which is under the links above.

Let's say that in all rooms of our apartment the temperature of 16 ° C was kept all month (day and night). In December, 31 days.

First, we will recalculate for the night. For 31 days we get 155 hours pertaining to the night period, 5 hours a day.

The temperature norm for our city is 20 ° C, but at night this rate is less by 3 ° C and is 17 ° C.

Σ = S * T x 0, 0015 * (C ° norms - C ° fact).

Σ = 3000 rubles * 155 hours x 0, 0015 * (17 C ° - 16 C °) = 3000 rubles * 155 hours x 0, 0015 * 1 = 697.5 rubles.

It turns out that for the night hours we have to ZhEKe 697.5 rubles.

By the way, if there was no heating in the apartment at all and the temperature in the apartment was 0 ° C, then the value of the temperature difference "(C ° norms - C ° fact)" can be equal to 20 ° C.

Now spend the recalculation of day heating

The central heating system in most cases is characterized by frequent malfunctions and non-compliance. Then the owners of apartments can raise the issue of changing the amount of payment. There is a certain procedure that allows you to recalculate heating fees: a sample application and compilation rules will allow it to be properly executed.

The norms of centralized heating

Before you know how to do the recalculation for heating - you need to familiarize yourself with the norms of central heating. Inadequate quality of the services provided may cause a change in the amount of payment to the Management Company.

The first and necessary condition for normal living in an apartment is maintaining the right temperature level. Since it is only possible to make the recalculation for heating after acquaintance with the norms of heat supply, it is necessary to find the appropriate normative document. At present, it is the Russian Federation Government Resolution No. 354 of 06.05.2011. Any differences from the requirements written out in it, can become the basis for the allocation for heating.

This document defines the following rules for the heat supply of apartment buildings:

• Temperature in the daytime in living rooms. Its minimum value for premises located in the middle of buildings is early + 18 ° С. For corner rooms, this figure is higher and should be + 20 ° C;
• Temperature at night in living rooms.It can be three degrees below the daily norm;
• Decrease in outdoor temperature to -30 ° С. During this period, the heating rates rise from + 18 ° C to + 20 ° C and from + 20 ° C to + 22 ° C, respectively. This can be one of the factors how to achieve recalculation for heating;
• Total time without heating for a month. According to the standards for this period, there is a lack of heat supply for a period of no more than 24 hours in total. However, the fact of disconnection must be fixed. Otherwise, it will be impossible to recalculate for poor-quality heating;
• Allowable one-off time. It should not be longer than 16 hours. This allows a prolonged shutdown only if the temperature in the street does not drop below -12 ° C.

Non-compliance with these indicators is the basis for the requirement to recalculate utility payments for heating. But for this it is necessary to properly draw up an application and attach the necessary supporting documents.

If there are several risers in the apartment and one of them does not work, recalculation for lack of heating is not performed while the required temperature level is maintained. Therefore, it is possible to partially stop the heat supply during the heating season.

When it is possible to draw up the recalculation of the payment for heating

The application for the recalculation of heating fees can be written on the basis of Resolution No. 307 of May 23, 2006. It defines the situation when a company that provides district heating services can be required to change the amount of payment. Therefore, before writing an application for the recalculation of heating, it is recommended that you read this document in detail.

Its main provisions determine the procedure for carrying out this procedure and a list of necessary actions. Often, housing and communal services do not know the contents of this document and refuse to recalculate for heating.

In case of occurrence of a similar situation it is possible to address in higher instance or the Society of protection of the rights of consumers. It is noteworthy that the sample of the application for the recalculation of heating fees can be filled not only in case of interruptions in heat supply. There are a number of other situations where you can reduce the amount of payment for utilities.

Writing an application for the recalculation of heating fees is possible in case of occurrence of such situations:

• Failure of one or more radiators. In this case, the heat transfer of the system is reduced and, thus, the quality of the service deteriorates;
• Subsidy registration. If after this come cavitation with the old amounts - it is necessary to correctly recalculate for heating. For this, a statement is prepared with enclosed copies of documents on the subsidy;
• Low quality of services provided. These include deviations from the norms that have been described above. However, you need to choose the right basis for the allocation of heating, as a number of controversial points are possible.

It is important that in the event of one of these situations, supporting documents are issued. Only then the formula for the recalculation for heating will be applied. If a failure in the heat supply occurred due to a breakdown - an act is necessarily drawn up, a copy of which must be kept by the owner of the apartment. To determine the improper degree of heating of radiators, you should call a commission from ZHEK or UK. They will use the equipment to determine the temperature of the air in the living quarters. During the execution of these actions, it is recommended to compare the actual data with those specified in the act. On its basis, you can make a recalculation for heating.

Recalculation can be performed only once a year. Therefore, before starting the procedure, you need to carefully prepare, as there will be a lot of paper red tape. First of all, it is necessary for itself to determine the appropriateness of its conduct.

Possible reasons for refusing to recalculate for heating

But not always written application for recalculation of heating will be valid. There are a number of circumstances in which a reduction in the amount of money will not be done. In this case, you should analyze all possible points of contention and determine exactly what the law is on the side of the owner of the apartment.

In what cases is there a recalculation for heating and are there any possible disputes? For their detection, you should carefully read the contract for the supply of heat supply services. It clearly defines the rights and obligations of the parties.

Items on poor-quality provision of services and order of compensation are compulsorily examined. It is there that a clear mechanism of recalculation for poor-quality heating should be described.

If the representatives of the housing office refuse to recognize the fact of non-compliance with the contract - this can lead to legal proceedings.

It is difficult or almost impossible to achieve a recalculation for heating in the following cases:

• Large heat losses  in the apartment. They may be due to the poor quality of window or door structures, the lack of a warming layer on the walls. But along with this heat transfer heating devices  must be at the required level;
• Aerial plugs in risers. This is also a controversial issue of recalculation for lack of heating. For removing air congestion  of single-pipe system  representatives of the housing office need to provide access to the apartment where they are located. This is not always possible;
• Reduction of heat transfer in radiators. This is also a controversial issue about the recalculation of utility bills for heating. Nominally for the condition of the heating appliances should be watched by the staff of the housing office. But they can say that the owner was not at home at the appointed time. Often a compromise is found by the method of temporary installation of flushing valves.

If interruptions in heating work are caused by these circumstances - it is not recommended to seek recalculation for heat supply. As a result, the amount of payment will remain the same. In this case, the owner of the apartment will lose his time and may be part of the funds for the examination.

The reason for the refusal to make the recalculation for heating should not be at variance with the laws and regulations in force. Therefore, in case of a wrong decision, it is necessary to conduct a second trial, but at a different, higher level.

The rules for filling the application for recalculation for heating

Before drawing up the application for the recalculation of the heat supply fee, it should be noted that the service is of poor quality. The confirming document in this case is an act that may be made by the representatives of the Housing Administration or the Management Company.

An alternative option is to attract 2 neighbors, the chairman of the council of the house or the senior on the porch. If these conditions are met, the written certificate may be attached to the written application for the recalculation of heat supply. The document must specify the exact address, room characteristics and the current temperature. The main difficulty is the level of the instruments used - they must undergo an obligatory verification. This fact is indicated in the act, which serves as the basis for recalculation for poor-quality heat supply.

In the standard sample of the application for the recalculation of heating fees, the following items should be:

• Correctly filled "cap".  It indicates who is arrested and from whom;
• Reason for review of payment for heating. Most often this is non-compliance temperature conditions. The exact time and date must be prescribed, when the deviation was recorded. Otherwise, there will be no recalculation for heating;
• Recalculation Requirements. Specify the period for which you want to change the amount of payment;
• Possible consequences of failure. In this paragraph it can be mentioned that according to the legislation, for each day of poor service, a penalty of three percent of its value is assumed;
• List of attached documents. The main reason for the recalculation of heat supply is the act prepared in advance. It is important that it is written correctly and without inaccuracies.

The last point is more important than filling out the sample application for recalculating heating fees. The technical component of the issue is decisive. Therefore, it is recommended to consult the Housing Committee or the Management Company in advance by providing them with a copy of the document.

The time for making a decision on recalculation for lack of heat supply is 10 working days. In addition to the document, you can attach individual calculations. This will make it possible to attach importance to the document drawn up and to some extent serve as a reconciliation when making the final decision.

When submitting an application for the recalculation of utility payments for heat supply, you need to request a copy, but with a "wet" seal of the organization. You also need to know the incoming number when registering the application.

An example of the recalculation of heating services

The key point if you want to change the amount payment for heat supply are independent calculations. Currently, there is no general formula for the recalculation for heating, since the reasons for initiating this process can be different - from the low temperature in the radiators to the complete shutdown of the heat supply.

If heat meters are installed in the apartment, the refusal of the allocation for heating can be argued by the fact that the customer pays only for the actual heat. This position is fundamentally wrong.

In addition, there are norms for heat supply, which must be strictly observed. Therefore, if the heat losses in the apartment do not exceed the required indicator, you can make an independent calculation on the basis of the completed act.

Its execution consists of the following actions.

1. Calculation of the difference between the normalized and the actual temperature in the apartment at night and daytime.
2. The time during which there was a violation of the rules of heat supply. Specified in hours.
3. The amount of the monthly fee.
4. Calculate the amount of allocation. For each hour of deviation, the monthly fee can be reduced by 0.15% per degree. In fact, it is necessary to multiply the monthly payment by 0.15%, the number of deviation from the norm and its magnitude (degrees). This is done separately for day and night time.

In the video of the show, an example of calculating the heating patch with full calculations:

The recalculation for heating by 354 decree allows tenants of apartment buildings to compensate a part of expenses for a communal. We offer to understand all the nuances of the procedure.

The main thing

For a long time on the right of tenants to demand recalculation for heating attention was not accentuated, so many had no idea about such opportunities. Minimum control was exercised over the activities of resource providers, as well as by service companies. Yes, and the amounts in the payments were bearable.

However, from the moment when the cost of services began to increase regularly, and the receipts showed "figures taken from the ceiling," attention to resolution-354 increased. To recalculate the cost of services, the resource provider is obliged (!) Annually. If this does not happen, then citizens have the right to independently demand a refund.

Important! To apply to the UK for the recalculation of heating needs not later than 30 days after the discovery of poor quality of services or their failure to provide.

For consumers, a more attractive system is the accounting and payment of services for a general house heat meter. In the calculations, the difference between payments made by consumers and deductions made to the resource-supplying organization is compensated to the tenants. And recalculations do, regardless of whether the apartments are individual counters.

If they sent a recalculation for heating only in May, when heat supplies were terminated, it is illegal, but some suppliers of services still often use this "cunning". It is only legal to recalculate payments for the entire heating period.

Refund policy

So, recalculation for heating - in what cases tenants can apply for it?

Temperature in rooms throughout heating season  fell below 18 degrees.

In cold regions, where the average daily temperature is minus 31 degrees, to 18 add another two degrees.

Emergency shutdown of heat lasted more than a day (in total during the whole month).

The duration of a single emergency shutdown exceeded 960 minutes (16 hours). If during one-time shutdown the temperature did not drop below plus 12 in the apartment, then the recalculation of the payment for heating by the end of the year will not be possible.

On a note! The legislatively fixed temperature norm can rise (not more than 4 degrees) or drop at night from 0 to 5 hours at a maximum of 3 degrees.

How to act?

In cases where people living in a high-rise building notice that the apartment has become cold, and the indicators of a home thermometer do not comply with the established standards, it is necessary to file a complaint with the Criminal Code, which deals with servicing the house.

The key is an act that reports poor service. The act contains:

the fact of the violation (the service is not provided in full or is not provided at all);

indication of the period - time intervals;

temperature data.

Since the summer of 2013, the procedure for drawing up the act has been simplified, and it can be written not only by a representative of the management company. If within two hours from the date of the complaint, the employee of the Criminal Code did not appear at the applicant's address, the tenant may himself write the paper. For the eligibility of such an act it is sufficient:

attract two or more consumers, simply put, to complain about neighbors and to make them witness;

invite an authorized person - the chairman of the HOA, housing cooperative, HBC.

After drawing up the act, it is necessary to apply to the Criminal Code with a statement. How to write an application for the recalculation of heating and will it be necessary to collect additional documents?

To apply to the Criminal Code, you need:

receipts for payment of heat consumption for the billing period;

heat-management card (issued in the Criminal Code);

data on the footage of the apartment;

data on the total residential and non-residential area of ​​the apartment building.

On a note! If the back of the payment is lost, then you should apply for an extract to the company that accepts the payments. Its name is indicated on the receipt. There you can get a duplicate confirming the payment.

How to make a statement on the recalculation for heating - a sample in the article will tell. The document does not have a clearly defined form, but its text should include:

the name of the organization where the citizen applies;

personal data of the applicant;

residential address;

period for which recalculation is required;

reasons for refund.

The application is sent either by registered mail with notification by mail, or delivered to the service provider personally. In the second case, it is necessary to make a statement in two copies: one - must be signed by the company employee (signature, stamp, date of acceptance and registration number), the second - remains with the applicant.

If you think how to make a recalculation for heating in case of a long absence, you must follow the same scheme. However, the act on poor-quality provision of services is replaced by a document that confirms the absence of a person:

a certificate from the place of work about the business trip;

medical statement on treatment in a sanatorium;

a certificate of temporary registration in the host city;

a certificate of accommodation in the hostel of the university;

certificate from HOA on seasonal residence in the country.

In situations where a person does not live in an apartment for a very long time, an application with the requirement of recalculation will have to be submitted every six months.

Not in our favor!

The greatest indignation is caused by situations when the service provider makes such a recalculation, as a result of which the consumer is still and should. Is the recalculation of heating in favor of the supplier legal? Yes, and the basis for it are violations of the rules of consumption:

the delay in checking the counters;

damage to seals on meters;

illegal insertion into the pipeline.

If in the first two cases the recalculation of payments will be performed on the basis of general standards established in the region and by the number registered in the apartment, in the third case, in addition to additional payments in receipts, an administrative fine can be obtained.

If the recalculation for heating in 2017 is not done by law, then the claim should be addressed to the regional Housing Inspectorate, which deals, inter alia, with settling disputes between the population and management companies. In addition, any decision can be appealed in the prosecutor's office and the court.