Where to call if there is no hot water in the house. What is a remote control system for heating. In what time it is necessary to pay off bills

Cold batteries

The tremendous feature of some Russian utilities is the ability to "forget" about the fact that it's already cold outside and it's time to provide heating and heating to the apartments and houses. In the northern country, with the advent of cold weather, batteries in homes often remain cold. Naturally, people are beginning to look for a way out of the situation, but they do not always know where to complain if the heating is not turned on.

Why is there no heat?

Before we complain about anything, we will understand why there can be no heat in homes.  First of all, we will try to find out whether there is a reason for the cold radiators in the apartment itself. If the neighboring apartments are warm, the source of the problem is to look at home. This is solved to the surprise simply - by calling a plumbing specialist, who will search for the malfunction and eliminate it. It seems that almost all the residents of the city apartments have traveled this way more than once, and they know the way to the housing office or the Dez.

The second common reason why heating does not work is an accident on the central highway. The lack of heat in the entrance or in the whole house already indicates that the problem lies in the central heat supply. In complex cases, heat supply may not be present even in a few blocks, the whole microdistrict served by a single heat supplier.

Call utilities should be sure, but wait that immediately after the call at home will be warm, do not have to. Engineering Communication  in most cities are very worn out and can not cope with the load. They have long required no repairs, but complete re-equipment. Unfortunately, emergency repair on heating systems has long replaced itself preventive work, but he can not give a positive result.

Often you can find a situation with the tightening of the communal heating season. In such situations, the whole neighborhood will also suffer. If heating season  began, and the heat and did not give, you can start "walking on the agony, I mean, by the instances."

Collect evidence

Questions "where to call?" And "where to complain?" - Important, but not primary.

If there is no evidence that the apartment is in the Arctic cold, it's simply pointless to complain.

Therefore, first of all, it is necessary to collect and document the facts illustrating that temperature regime  in the apartment below the normative. The heat norms are regulated by GOST R 51617-2000. All parameters that are below the limits of the standards are already a violation of the law and the basis for the complaint.

Heating shut off? We read Government Decision No. 354 of 06.05.11. This document specifies the possibility of short-term interruptions in heat supply, but the maximum periods of outage are clearly regulated. Also, the Resolution regulates the need to perform recalculation of payment for utilities, if the temperature in the apartments is below the norm.

Decree of the Government No. 354 of 06.05.11.

The time when the communal services are obliged to begin the heating season is established by Government Decree No. 307 of 23.05.06. In Russia there is no exact date when heating should be included in each individual region. The date varies depending on the weather. If the temperature on the street within five days is below 8 degrees - the houses must be warm. The end of the heating season is also regulated by natural temperature indicators in each region.

If the temperature in the house is below normal and there are no problems in the heat network of a particular apartment, you need to call management company  (CC). From the Criminal Code must come a specialist who will record a deviation from the normative temperature in the act. To achieve justice from the communal services is not always obtained. What if the heating is not given, the house is cold, and the Criminal Code refuses to fix this fact? In this case, the act can be drawn up by the owner of the apartment in an arbitrary form in the presence of two witnesses.

A complaint

Evidence is collected, where to go next? First - in the management company. It is necessary to write a claim, where to indicate that the services are not in the proper order, the normative temperature in the house is not ensured. In the claim you need to demand an allocation for the entire period when the house was not warm. The claim must be written in two copies. One receives the secretary of the Management Company for consideration. The second is stamped and the date of receipt, the name and signature of the employee who accepted the complaint. The certified copy is returned to the victim. In the event that no action is taken by the Criminal Code, this document will become evidence for filing a complaint with higher authorities.

Heating on

The claim can be attributed personally or sent by mail. In the second case, the claim is sent by registered mail with a notification of delivery to the addressee. Experts do not recommend calling specialists in the Criminal Code. If, however, instead of filing a claim, a phone call is selected, you should write down the name of the employee with whom you spoke. Sometimes the contract for heat supply is not made with the management company, but directly with the supplier. In this case, the contract must specify the way of filing a complaint.

After filing a claim from the UE or the supplier utilities  must receive a written response. Do not let things go by themselves. If the UK delays filing a response to the claim, it must be demanded. This, too, will prove the truth, if the municipal services do not correct the situation and the consumer decides to seek protection in court. After receiving a response to the claim, the recalculation is made in the next month following the disputed month.

Other instances

The management company recognizes the claims as insolvent. This also happens very often. A check is made, acts are compiled, resulting in a normal temperature in the apartment, and there is still no heat. In this case, the complaint must be written to the Prosecutor's Office. Complaints on communal services can be in Rospotrebnadzor. In this case, the basis for applying to the supervisory authority is such legal documents as: Housing Complex, Civil Code, Consumer Rights Protection Law, Government Decree No. 307.

If the complaints have not produced results and the house is still cold, the last instance - the court - remains. When filing a statement of claim as a defendant, the management company is indicated. The purpose of the claim is the recalculation of payment for the heat supplied and compensation for moral damage. In some cases, you can easily avoid going to the authorities, simply by contacting the media. As a rule, the appearance of information in the press or on local television is a good incentive for public utilities to solve any problems.

Entrance to Rospotrebnadzor

So, the list of instances that can be contacted in the absence of a heat supply house:

• Management company or housing association.
• City life inspection.
• Rospotrebnadzor.
• The prosecutor's office.
• Local administration.

As Russian practice shows, appealing to higher authorities in most cases is not required if information about such an intention is communicated to the municipal service. In order to avoid possible problems with the proceedings, the public utilities are trying in the shortest possible time to eliminate any malfunctions and connect the problem house to the heating.

Conclusion

Fight for civil rights must necessarily. If the house is cold, and you have children, it is worth forgetting about all everyday affairs, in order to achieve fulfillment of the obligations assumed by communal workers. The municipal services never forget to send a receipt for payment, but somehow they do not always remember that the houses should be warm.

Related Posts

Returning home in the winter, I want to feel warmth and comfort, protection from street cold. But there are times when the temperature in the living room is not just insufficient, but frankly, low. Turn on the heater - not the most the best option, because this is an extra expense for electricity. And according to the adopted laws and norms, there are certain criteria for establishing normal temperature. Therefore, you need to know where to complain about cold batteries in the apartment and how to solve the problem loyally.

Dear readers!  Our articles tell us about typical ways of solving legal issues, but each case has a unique character.

If you want to know, how to solve your problem - contact the online consultant on the right or call below. It's fast and free!

The established temperature standards for apartments

There is a special adopted standard of the RF on housing and communal services.

For this GOST P 51617-2000 in a residential building, the temperature should vary from 18 to 25 degrees Celsius. In this case, there are separate data for staircases, cellars and attics, the temperature in which also affects the temperature of a number of located apartments.

In particular, according to SanPiN 2.1.2.2645-10, the temperature in the rooms should be 20-22 degrees. It is permissible for it to be within 18-24 degrees. For bathrooms, kitchens, bathrooms, the indicator is possible from 18 to 26 degrees. Under optimal conditions, the numbers 19-21 are indicated for the kitchen and the toilet, as well as for the combined bathroom and the bath in the range from 24 to 26 degrees.

If the indicator is significantly below the permissible standard, then the situation is not normal and requires an immediate solution. Help in this appeal to the appropriate service.

Who is responsible for the cold batteries of the apartment and who should solve the problem?

Where to complain if it's cold in the apartment? There are several types of management organizations, which are responsible for maintaining the specified standards and standards of living conditions. It can be management company, housing and communal services or HOA. You need to contact these offices.

The most common problem of cold batteries is either in the wrong design, or in too old and already unusable communications. Less often it concerns the very house, which has very low heat preservation.

If the problem lies precisely in the above reasons (one or several at a time), then the management company should solve it. And they incur all the costs of the work they do.

The term of the decision is limited to a week, the exception is only the emergence of a number of problems in the repair (the detection of complete disrepair, not only of the secondary, but also of one of the central branches of communications).

If the problem of cold batteries is in the batteries themselves, then they will need to be replaced by the owner of the apartment. It is possible to conduct work only after obtaining an appropriate permit in the management service. But in winter it will be possible only in exceptional cases (a small child, a paralyzed family member). Indeed, disabling the riser in the house will be a problem for other residents, therefore it is prohibited by the state.

The order of treatment in housing and communal services to solve the problem

First of all, it is necessary to conduct an independent measurement and to determine how low the temperature in the room is relative to the established norms. Then perform the following actions:

1. Write a written application to the name of the management company, which is responsible for providing public services. It should specify the exact data and the reason for the treatment. In this situation, it will consist in improper quality of heating.
2. Make a copy of the application and save it. The date of drawing up the paper and the signature must necessarily be present at the appeal. The original should be attributed to the service and given for consideration.

Any statements online requests to the management company should be stored even after the problem is resolved. All papers relating to the problem of cold batteries and its solutions must certainly be "on hand". If the difficulty is not resolved, these papers can be a practical tool for applying to higher organizations or the court.

3. After considering the application, the management company will send an engineer or a caretaker technician to the apartment. The specialist will conduct temperature measurements, check the condition of the water pipe. And in case of confirmation of the problem, an act will be prepared in which the details of the examination and research will be indicated. A copy of the act will be provided to residents, this is worth remembering. This paper should be retained as a confirmation of the problem and a kind of guarantee from the management company to proceed with its resolution.

Call is recommended in the morning or lunch time. There is a tendency when the housing and communal services conduct a reduction in the temperature for heating the buildings during the day. This is due to the fact that most homeowners are at work. The temperature rises in the evening. Therefore, in order to establish accurate data, it is necessary to select an ideally suitable period.

4. If within 7-10 days the problem has not been solved, you need to know the number where to call, if the cold batteries and remained cold. You can also pay a visit to the housing and communal services and get explanations directly. A positive response to the ongoing decision process should be supported by concrete dates, for which all the required work will be done. If they take the responsibility for the decision from themselves, they will have to turn to higher institutions for help.

What if the problem of cold batteries has not been solved?

Quite common are cases when a written application to a management company and conducting research by an engineer did not cause a rise in the temperature in an apartment.

If, after 2 weeks after drawing up the act, the problem has not been resolved, and there is no answer from the housing and communal services or there are some excuses, more serious measures need to be taken. Appeal to special organizations will allow to influence the irresponsibility of public utilities and finally to obtain the provision of quality services.

The first thing to do is turn to the one standing higher in rank - State Housing Inspection. The organization will repeat the research and draw up another act or take advantage of the existing document. Then, proceedings with housing and communal services will be carried out and, at best, the problem will be eliminated. True, this method  may not work. In this case it is necessary to visit the following instances:

Rospotrebnadzor

The institution protects the rights of consumers and provides them with all possible assistance in solving numerous problems. In particular, residents who did not receive high-quality public services can be considered as affected consumers. On the basis of the next application, the attached certificate and other requested documents, influence on housing and utilities will be carried out. In most cases, this treatment is enough to attract incompetent service to accountability.

Regional / district / city government

A person in charge of a city or a region / district can assist in taking appropriate measures to punish housing and public utilities and through legal bodies to bring him to administrative responsibility in accordance with Article 7.23 of the Administrative Code of the Russian Federation. But the problem at this stage is the permanent employment of the mayor or the governor. Often, such "minor" violations are not paid attention. Although a really responsible head of regional or municipal authorities will be able to solve the problem quickly.

If the appeal is collective, it is very likely that it will take not much time to review the application, and to resolve the problem. In most cases, the mass complaint of residents has a greater impact.

Prosecutor's Office

At its core, this organization is also called upon to help consumers. Therefore, the complaint to the court will allow to start the mechanism of the proceedings and to find out the reason why the housing and communal services did not solve the problem. It will take both the submission of the application and the demonstration of the act, in which the researches certified by the engineer are indicated.

Federal Antimonopoly Service

The organization often has an impact on providers of utilities. Therefore, it is likely that a complaint to the service will allow them to influence the speed of examination of the application and the resolution of the problem according to the drafted act. The service itself is in control of the provision of services.

Mass media

It is rather important not to address one representative of the media, but to a number of such organizations. It is recommended to communicate not only with city newspapers or television, but also with higher regional commissioners. This will attract as much attention to the problem as possible and thereby illuminate it before a mass of consumers, services and officials. Most likely, this stage will be successful, because "denigrating" in the media reduces the reputation of the authorities and can for them lead to legal liability.

The appeal in the media should be set out in such a way as to really "interest" the service. Otherwise, help can be denied.

The judiciary

The last measure will be a trial that will put an end to the problem of low temperature in the home. It is necessary to be prepared to provide all the required documents and, in addition, to pay the amount for conducting the reviews. It is recommended to consult with a qualified lawyer in advance. He will help to properly formulate the application / complaint, in the required form to describe the problem. Further, it will only be necessary to have patience and wait for the meetings, proceedings and decision on the issue.

Will there be a recalculation of heating fees?

The solution of the problem is a clear plus in the relations between consumers and housing and communal services. But there is another difficulty: the payment for heating. The receipt of heat inadequate and the payment of full cost leads the owner of the apartment to a standstill. But from the current situation, there is still a way out.

According to the written report on low temperature in the living room, research is conducted and a conclusion is made. If the temperature was 10 degrees below normal, the heat bill will be recalculated. In most cases, a decrease of even 5 degrees will not bring results.

Proceedings with the assistance of other bodies (such as a court) are unlikely to have a positive effect. But in any case, it is necessary to consult with a lawyer and clarify this issue. If a family with a child lives in the apartment or the term of solving the problem from the housing and communal services was too long, it is possible to achieve a decision on recalculation. Each situation has its own nuances and exceptions.

Try to prove their case is in any case. After all, the problems of the management company should not fall on the shoulders of consumers and, moreover, inconvenience or loss.

In accordance with Russian legislation, when operating a central heating system for residential buildings, the optimum (not lower than permissible) air temperature in the heated rooms should be ensured.

If in some rooms the temperature regime is violated, the executor (management company, service organization) is obliged to establish a heating system, install additional heating appliances.

The temperature of the air in the premises of residential buildings during the cold period of the year should not be lower than the values ​​specified in the standards.

In accordance with the Government Decree Russian Federation  from May 6, 2011 No. 354 "On the provision of public services to owners and users of premises in apartment buildings  and residential buildings, "the air temperature in living quarters should not be below +18 degrees Celsius, in corner rooms - not below +20 degrees.

Step-by-step instruction for independent

What should I do if you have cold batteries in your apartment?

It is necessary to start with home-servicing organizations. If this is a management company, then all claims should be addressed to it, if the HOA - go to the chairman. If the contracts are signed directly with service providers - water supply and energy supply organizations, then they will have to deal with them independently.

First, look carefully at your contract. It may be prescribed any special procedure for filing a claim. For example, only by registered mail or only to the head office of the managing organization, etc. A written claim is filed in two copies, one of which is handed to the executor, and the other is marked on acceptance. Take care that on the mark not just was written the name of the person who took it, but the stamp of the organization, as well as the date and time of the reception, was written. If the claim is not accepted, then it must be sent by mail with a notice of delivery. If you are offered to file a complaint over the phone, you need to find out under what number in the journal of registration an appeal is registered and who took the call. If necessary, this will help you to prove the fact and the time to contact the communal services.

In the claim it is necessary to indicate that the temperature in the apartment is lower than the normative set by Sanitary and Epidemiological Regulations and SanPiN Norms 2.1.2.2645-10, paras. 4.3, 4.4, 4.8, 4.9, Resolution of the Government of the Russian Federation No. 354 pp. 49-n), require a temperature measurement in the apartment in accordance with the SANITARY-EPIDEMIOLOGICAL REQUIREMENTS TO THE CONDITIONS OF ACCOMMODATION IN RESIDENTIAL BUILDINGS AND PREMISES.

A representative of the management company must come to your apartment and draw up an act stating that utilities are not provided or are provided poorly. If there are disagreements between you and the public utilities about the quality of the services, then the check is repeated. A representative of the Housing Inspectorate is invited to attend. In addition, you yourself can call an independent specialist. Based on the results of the audit, an act is drawn up, which you and the commission representatives sign. The document can also be signed by all present. The act is made in two copies, one of which remains with you, the other - with utilities. If it is known that the cause of faults is an accident, an additional check is not required.

If the management company does not respond to your letter, or responds with a reply, but does not take measures to eliminate your problem, FURTHER APPLY to the following organizations (or better - several at a time, according to your choice):

1. In the State Housing Inspectorate of your district.
  2. To the regional branch of the Federal Service for Supervision of Consumer Rights Protection and Human Welfare (Rospotrebnadzor).
  3. The local authority of the Federal Antimonopoly Service (Teploenergo, TPP, Vodocanal and other suppliers are usually monopolists, and their actions are under the control of the FAS).
  4. Regional (regional) and municipal (city, district) authorities - to the governor, etc.
  5. In the prosecutor's office - they are also required to protect the rights of consumers.
  6. In court - and demand to reimburse you for damages. For example, if in the cold you used heating appliances and the electricity bill is significantly higher than the usual amount. You can also demand compensation for moral harm.

IMPORTANT

When the recalculation is made

The law establishes the deadlines for interruptions in the provision of public services, after which the service organization is obliged to recalculate the fee for them.

  HEATING

In case of an emergency shutdown, the heating should be restored no more than 16 hours - if the air temperature in the apartments is not lower than twelve degrees. And for 4 hours, if the temperature dropped below 10 degrees. Exceeding the deadlines entails a reduction of the fee by 0.15% of the cost at the rate for each hour of exceeding. And for the same amount - for every degree of deviation from the temperature regime.

  COLD WATER

If it is not more than eight hours in total for one month, or more than four hours at a time (and in case of an accident on the pipeline - within 24 hours), the water fee is reduced by 0.15 percent of its cost for each hour of lack of water.

  HOT WATER

Its temperature should be at least 50, maximum 75 degrees. Deviations are allowed at night no more than five degrees, in the daytime - no more than three degrees. For every three degrees of deviation of water from the standard, the fee is reduced by 0.1% of the cost for each hour of deviation. If the water temperature is below forty degrees, then for hot water you can pay at a price for cold.

  ELECTRICITY

If it is not available, the fee is reduced by 0.15% of the cost at the rate for each hour of non-service.

In apartments, he can be absent for no more than four hours in total for one month. Its pressure must meet the requirements of federal standards. If there is no gas for longer than this time, you can demand a reduction of the fee by 0.15% of the cost at a rate per hour. Absence of normal pressure gives the right to exclude from payment days during which non-conditional gas was supplied.

Sample application to the management company with a request to conduct temperature measurements in the apartment

In ________________ (name

Management Company)

From: _____________________,

Address: ___________________.

Statement

I, ______________________ (Name) are the owner of the apartment at the above address in a house that is managed by your organization.

In my apartment in the period from ______ to ________ cold batteries, and the temperature in the apartment is lower than the normative, established Sanitary-epidemiological rules and standards SanPiN 2.1.2.2645-10, paragraphs. 4.3, 4.4, 4.8, 4.9, Resolution of the Government of the Russian Federation No. 354 pp. 49-n),

Based on the foregoing

I want to measure the temperature in the apartment in accordance with the sanitary and epidemiological requirements for living conditions in residential buildings and premises.

"____" ____________ 2016 _____________ (________________)